Last Updated: 01/01/2026
Customer satisfaction is important to us.
Return Eligibility
Returns may be requested within 7 days of receiving the product.
To qualify for a return:
- Item must be unused.
- Item must be in original condition.
- Original packaging and certificates must be included.
- Proof of purchase must be provided.
Non-Returnable Items
The following items may not be eligible for return:
- Custom-cut gemstones
- Customized jewelry
- Special-order products
- Items damaged after delivery
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed through the original payment method.
Return Shipping
Unless the return is due to our error, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photographs and order details.