Last Updated: 01/01/2026
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Shipping Methods
We use trusted courier services for domestic and international deliveries.
Delivery Times
- Sri Lanka: 1-5 business days
- International: 5-21 business days
Delivery times are estimates and may vary.
Customs and Duties
International customers are responsible for any customs duties, taxes, import fees, or other government charges imposed by their country.
Shipment Tracking
Tracking information will be provided whenever available.
Delivery Delays
Prem Gems is not responsible for delays caused by customs clearance, courier issues, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Additional charges resulting from incorrect addresses may be charged to the customer.