Last Updated: 01/01/2026
1. Acceptance of Terms
Welcome to Prem Gems. By accessing or using our website, purchasing products, or using any services offered through the website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.
2. About Prem Gems
Prem Gems is an online retailer specializing in natural gemstones, certified gemstones, and related products. We strive to provide accurate descriptions, images, and information for all products offered on our website.
3. Product Information
We make every effort to ensure that product descriptions, images, weights, dimensions, colors, and certifications are accurate.
However:
- Natural gemstones may contain inclusions and variations.
- Colors may appear differently depending on your monitor or device settings.
- Product images are for reference purposes and may vary slightly from the actual item.
- Gemstone weights and measurements may have minor tolerances.
4. Authenticity and Certification
Where applicable, gemstones may be accompanied by certification from recognized gemological laboratories.
Prem Gems guarantees that all gemstones sold are represented accurately to the best of our knowledge and according to the information available at the time of sale.
5. Pricing
- All prices displayed on the website are subject to change without prior notice.
- Prices are listed in the currency displayed on the website.
- Taxes, duties, customs charges, and import fees are the responsibility of the customer unless otherwise stated.
- We reserve the right to correct pricing errors at any time.
6. Orders and Payment
By placing an order, you agree that:
- All information provided is accurate and complete.
- You are authorized to use the selected payment method.
- Prem Gems reserves the right to accept, reject, or cancel any order at its discretion.
If an order is canceled after payment has been processed, a refund will be issued through the original payment method.
7. Shipping and Delivery
- Orders are processed within the timeframe specified on the website.
- Delivery times are estimates and may vary depending on destination and courier services.
- Prem Gems is not responsible for delays caused by customs authorities, weather conditions, carrier disruptions, or events beyond our control.
- Risk of loss transfers to the customer upon delivery.
8. Returns and Refunds
Customers may request a return within 07 days of receiving the product, subject to the following conditions:
- The item must be unused and in its original condition.
- Original certificates, packaging, and documentation must be returned.
- Custom-made, modified, or special-order items may not be eligible for return.
Refunds will be processed after inspection and approval of the returned item.
Shipping costs are generally non-refundable unless the return results from our error.
9. Customer Responsibilities
Customers are responsible for:
- Reviewing product details before purchase.
- Ensuring shipping information is accurate.
- Complying with import laws and regulations in their country.
10. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the property of Prem Gems and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without written permission.
11. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website.
- Distribute malicious software or harmful code.
- Interfere with the operation or security of the website.
12. Limitation of Liability
Prem Gems shall not be liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits or business opportunities.
- Delays caused by third-party service providers.
- Variations in gemstone appearance due to natural characteristics.
Our maximum liability shall not exceed the purchase price paid for the relevant product.
13. Disclaimer
All products and services are provided on an “as available” basis.
While we strive for accuracy, we do not guarantee that the website will always be error-free, uninterrupted, or completely secure.
14. Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
16. Changes to Terms
Prem Gems reserves the right to modify these Terms and Conditions at any time.
Changes become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated terms.
17. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Website: https://shop.premgems.com/
Email: sale@premgems.com / amandamadhubhanu@gmail.com
Phone: +94712675690
Address: Thalapitiya, Panawala, Eheliyagoda, 70600, Sri Lanka.